Spectrum is a popular cable and internet service provider in the United States. It offers various services such as cable TV, high-speed internet, and phone services. However, like any other service provider, Spectrum is not immune to technical issues. One such issue that Spectrum customers may encounter is the Spectrum Error Code RLC-1002. In this article, we will discuss what this error code means, its causes, and how to fix it.
What is Spectrum Error Code RLC-1002?
Spectrum Error Code RLC-1002 is an error code that occurs when a customer tries to access a channel or program that is not included in their subscription package. The Error Code you will see –
Programming Unavailable: Something went wrong. Please try again. If the problem persists, visit the https://www.spectrum.net/support
Help Centre (Error Code RLC-1002)
This error code indicates that the customer does not have the necessary subscription to access the channel or program they are trying to view. This error can occur on both the Spectrum cable TV service and the Spectrum streaming service, which is called Spectrum TV.
Why are you facing Spectrum Error Code RLC-1002?
The primary cause of Spectrum Error Code RLC-1002 is that the customer does not have the necessary subscription to access the channel or program they are trying to view. This error can also occur if the customer’s subscription has expired or if there is an issue with their account.
Another possible cause of this error is a technical issue with the customer’s cable box or streaming device. If the cable box or streaming device is not functioning properly, it may be unable to access the necessary information from the Spectrum servers, resulting in the RLC-1002 error.
Finally, the RLC-1002 error can occur if there is an issue with the Spectrum servers. If the Spectrum servers are experiencing technical difficulties, customers may not be able to access certain channels or programs, resulting in the RLC-1002 error.
How to fix Spectrum Error Code RLC-1002
The steps to fix Spectrum Error Code RLC-1002 depend on the cause of the error. Here are some possible solutions:
1. Check your subscription package: The first step to fixing Spectrum Error Code RLC-1002 is to check your subscription package to ensure that you have the necessary subscription to access the channel or program you are trying to view. If you do not have the necessary subscription, you will need to upgrade your subscription package.
2. Check your Internet Connection: Another reason behind this Spectrum Error Code RLC-1002 can be a slow (poor) internet connection. Or sometimes, it’s because our device is not connected to the internet. So, check your internet connection before changing your subscription or router.
3. Renew your subscription: If your subscription has expired, you will need to renew it to continue accessing the channels or programs that were included in your previous subscription package.
4. Power Cycle your Spectrum Router: If you think that the issue is with your spectrum router. Then you can try to fix it by power cycling it. To do so, you need to first Power off your router >> Next, plug out the power cord from the router >> Wait for 10-20 seconds >> Plug back the power cable >> At last, turn it on and check whether the issue is fixed or not.
5. Reset your cable box or streaming device: If the issue is with your cable box or streaming device, you can try resetting it to see if that fixes the issue. To reset your cable box, unplug it from the power source for 30 seconds and then plug it back in. To reset your streaming device, go to the settings menu and select “Reset to Factory Settings.”
6. Wait for Spectrum to fix the issue: If the issue is with the Spectrum servers, you will need to wait for Spectrum to fix the issue. You can check the Spectrum outage map to see if there are any known issues in your area. If there are, you will need to wait until the issue is resolved before you can access the channels or programs you are trying to view.
If Still facing, then Contact Spectrum Customer Care
If you are still facing the Spectrum Error Code RLC-1002 issue, then one last option available for you is spectrum customer support. The spectrum customer is available 24*7 to help and solve their customer’s issues.
You can contact them and get a solution or book customer service to get your router fixed. To contact them you can call them or mail them to the support address mentioned on their website.
Frequently Asked Questions
What is spectrum error code rlc-1002?
RLC-1002 is an error code that users face while trying to access any channels which are not included in their subscription package. To fix this, you first check whether the channel is included in your package or not, check your internet connection, reset your cable box or spectrum router, or contact Spectrum customer support.
What does spectrum error code rlc-1002 show?
The spectrum rlc 1002 error code shows the following description:
Programming Unavailable: Something went wrong. Please try again. If the problem persists, visit the https://www.spectrum.net/support
Help Centre (Error Code RLC-1002)
How to fix the Spectrum RLC-1002 error code?
To fix your spectrum RLC 1002 error, you should fist check whether the channel is included in your package, next check your internet connection, and try resetting your router or cable box. If still facing the RLC 1002 error then try contacting Spectrum Customer Support.
Other Related Errors – Spectrum NETGE-1000 Error